Michigan Avenue Immediate Care
180 N. Michigan Avenue Suite 1605 Chicago, IL 60601
Monday to Friday 8:00 am - 6:00 pm
Saturday 9:00 am - 1:00 pm
Phone (312) 201-1234
Fax (312) 201-1202
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Home > Frequently Asked Questions
The physicians and staff of Michigan Avenue Immediate Care appreciate your trust in us as your medical providers. We hope that you will find the following information helpful. Please do not hesitate to contact our office if you have any additional questions. We look forward to seeing you and to providing extraordinary, efficient medical care for you.
There is no need to make an appointment. This is the nature of an immediate care practice, where we serve patients that have non-emgergent medical concerns and needs. If you are experiencing an emergency, you should call 911 or go to the nearest emergency room.
If you are looking for a Primary Care Physician and would like to schedule an appointment, Michigan Avenue Primary Care, affiliated with Michigan Avenue Immediate Care, is now open and accepting new patients. You may call (312) 943-3000 (visit www.michiganavenueprimarycare.com for more information).
"Urgent care" is a phrase commonly used throughout the United States and considered by many as synonymous with 'Immediate Care'. However, until January 15, 2015, the phrase 'urgent care' was differentiated from the phrase "immediate care" in the state of Illinois for its potential ambiguity and the implication that a facility was equipped to handle true emergencies. The Act now reads: (b) No person, facility, or entity shall hold itself out to the public as an "emergi-" or "emergent" care center or use any similar term, as defined by rule, that would give the impression that emergency medical treatment is provided by the person or entity or at the facility unless the facility is the emergency room of a facility licensed as a hospital under the Hospital Licensing Act or a facility licensed as a freestanding emergency center under the Emergency Medical Services (EMS) Systems Act. This Section does not prohibit a person, facility, or entity from holding itself out to the public as an "urgi-" or "urgent" care center.
Our clinic hours are:
Monday - Friday 8 a.m. to 6 p.m.
Saturday 9 a.m. to 1 p.m.
Immediate care is defined as medical care that accommodates patients who “need to see a doctor now” but who do not have a life-threatening condition warranting an emergency room visit. No appointment is necessary and walk-ins are welcome because these non-emergency conditions are unpredictable yet medical attention is necessary. Patients must be aware that an immediate care center is not appropriate for very serious or life-threatening conditions.
How we think we’re different
We set ourselves apart with the customer service and the location, location, location we provide. Because Michigan Avenue Immediate Care is independently owned and operated, we are very responsive and aggressive with providing outstanding customer service. The physicians and staff associated with Michigan Avenue Immediate Care love the practice of medicine, are passionate about what we do, and it shows. Please also refer to other background in this website including our mission statement and “How We Strive to be Different”.
Read why our patients thing we're different:
True emergencies, such as serious cardiac and respiratory conditions, are best evaluated and treated in a hospital emergency room. Examples include chest pain (which could be cardiac), severe respiratory distress, severe hemorrhage or other life-threatening alteration in heart rate or blood pressure. If in doubt about the seriousness of your condition, error on the side of safety and call 9-1-1 or go to the nearest emergency room.
In addition, after we evaluate and assess your physical complaints and condition, if appropriate (i.e. we identify a condition which is best treated in an emergency room), we will arrange for immediate transfer to Northwestern Memorial Hospital (the closest emergency room to our facility).
Please bring a copy of your I.D. and most recent insurance card. If you are currently taking any prescription or over-the-counter medications, please be prepared to share the names and dosages with us (if you recall and/or if your medicine bottles are available).
Payment for your medical is requested at the time of service. If you have insurance, please note that most insurance plans include an up-front “co-pay” for which the patient is responsible. In addition, most insurance plans include a deductible (they start payment when the dollar amount exceeds a certain dollar amount, say $250, $500 or $1000). Many insurance plans also include a co-insurance payment (the patient is still responsible for a percentage of the dollar amount of each claim, above and beyond the deductible amount).
Unless you have been sick before, or have used your insurance card, the process can be quite confusing. You may need to call your insurance company to update yourself and to refresh your memory on current terms of the coverage by your PPO or insurance carrier. We will bill your primary insurance for you. For your convenience, VISA, MasterCard, and other credit cards, as well as cash, are accepted.
If you do not have insurance, you will be considered a “self-pay” patient.
If we are not in your current PPO network, Michigan Avenue Immediate Care is considered an “out of network” provider. Our charges are very reasonable and you may find that the “out of network” fee you pay us is not significantly different than the “in network” fee you might pay. You may also find that having the convenience of receiving this immediate care service outweighs the moderate additional expense.
We accept most major insurance plans, Medicare, and self-pay. We are in-network with most major insurance providers.We recommend you call your insurance company if you have specific questions about your insurance plan and coverage.
Health care insurance is intended to cover some, but not all, of the costs of medical care. If you have any questions about your insurance coverage, we recommend you call your insurance company to clarify the terms of your current insurance policy before receiving treatment. In all medical settings, including this clinic, please be aware that the patient is ultimately responsible for payment of fees if there are problems with coverage from the insurance company.
Many relevant test results are obtained “STAT” at the time of your visit. This means that the results will be shared with you immediately at the time of your visit. Some of the blood test results may take up to 90 minutes to obtain from the laboratory (for example, complete blood count, special tests to assess abdominal pain, etc.). An appropriate plan for follow up of any pending test results will be worked out with you face-to-face at the time of your visit, in particular, without exception, if these affect your treatment plan.
Example: If we obtain a “rapid strep test” throat culture which is negative at the time of your face-to-face visit, but send the swab off for more sophisticated and lengthy testing requiring 24 to 48 hours to get test results, the throat culture results will be shared with you if it is positive (and contradicts the original rapid test results, which is inherently less perfect).
If you have a primary care doctor, call him or her first. If appropriate, or if in doubt, call 9-1-1 or go to the nearest emergency room, or seek care at another immediate care center. The physician should be able to evaluate the situation and contact your doctor (if you have one) if you require admission to the hospital.
Yes, we do treat children over the age of 6 months. However, if your child is 6 months old or younger and has a fever, he/she is best evaluated in an emergency department.
If you have a non-medical, non-urgent question, you may send this to firstname.lastname@example.org. In most cases a staff member will be able to respond within 24 to 48 hours.